Shipping Policy

At Fashion by Matteo, we partner with trusted global suppliers to bring you unique fashion pieces at affordable prices.
As a dropshipping store, we do not hold inventory — items are shipped directly from our suppliers’ warehouses.
Shipping times may vary based on your location, the supplier’s location, and external factors.

By placing an order, you agree to the timelines outlined below unless we notify you otherwise.

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Processing Time

Orders are typically processed within 2–5 business days after payment confirmation.

Business days exclude weekends and public holidays.

During busy periods (holidays, sales, etc.), processing may take up to 7 business days.

If a longer delay occurs, we’ll contact you via email and offer the option to cancel your order for a full refund.

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Shipping Times

Estimated total delivery time (processing + shipping):
9–30 business days, depending on your country and the supplier’s location.

Standard delivery estimates:

EU & US: 7–20 business days

Other international locations: 15–30 business days

Please note these are estimates only and may be affected by customs, carrier delays, or weather.

EU customers:

Delivery will occur without undue delay and within 30 calendar days from the day after your order is placed, unless you agree to a longer period.

If the 30-day period is exceeded, you may request an extension or cancel for a full refund.

US customers:

If we cannot meet the estimated delivery time, you’ll be notified and given the option to agree to the delay or cancel for a refund, per FTC rules.

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Tracking Your Order

Once your order ships, you’ll receive an email with tracking details.
Please allow 24–72 hours for tracking to activate.
If tracking doesn’t update or you encounter issues, contact us for assistance.

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Shipping Fees

Shipping costs are clearly displayed at checkout, based on your destination, weight, and shipping method.

The total price, including shipping, will be shown before confirming your purchase.

We’ll never add extra charges (like expedited shipping) without your explicit consent.

From time to time, we may offer free shipping promotions for orders meeting a specific threshold.

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Customs & Import Duties

For international orders (e.g., from non-EU suppliers to EU customers), you may be responsible for:

Customs duties

Import taxes or VAT

Handling fees imposed by local authorities

These charges are not included in our prices or shipping fees.
Fashion by Matteo is not liable for customs delays.
If your package is refused or returned due to unpaid duties, you may be responsible for return shipping costs.

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Lost or Delayed Packages

If your order is delayed or appears lost (e.g., no tracking updates for 10+ business days), please contact us at
📧 abelamatteo3541@yahoo.com with your order number.

We’ll investigate with the supplier and carrier. If unresolved, we’ll offer a reshipment, replacement, or full refund, in line with consumer protection laws.

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Need Help?

If you have questions about this policy or your order, reach out via email or through our Contact Form on the website.
We’re always happy to help. 💌

Return & Refund Policy

At Fashion by Matteo, your satisfaction is important to us. We work with trusted suppliers to deliver high-quality products, and all customer service is handled directly through our store.

1. Right of Withdrawal (Change of Mind)

Under EU consumer law, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving a reason.

To exercise this right, please contact us at abelamatteo3541@yahoo.com with your order number and a statement that you wish to withdraw (you can just write “I wish to return my order”).

Conditions:

• Items must be returned in their original condition (unused, unwashed, with tags attached).

• Customers are responsible for return shipping costs, unless the item is faulty or incorrect.

• Refunds will be processed within 14 days after we receive the returned goods.

2. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at abelamatteo3541@yahoo.com with your order number and clear photos of the issue.
Once verified, we’ll arrange a replacement or full refund at no extra cost to you.

3. Size Issues

Please check our size charts carefully before ordering, as sizes may vary by supplier.
Returns due to sizing issues can be accepted under the 14-day withdrawal right, but the customer is responsible for return shipping costs.

4. Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

• Underwear, swimwear, and intimate apparel

• Clearance or final sale items

5. Refund Process

Refunds are issued to your original payment method once the returned item is received and inspected.
Processing may take 5–10 business days, depending on your bank or payment provider.

6. Contact Us

For any return or refund queries, email us at abelamatteo3541@yahoo.com or use our chat feature on the home page.

Fashion by Matteo is based in Malta (EU) and handles all support directly to ensure your order experience is smooth and reliable.